Privacy Policy

Last updated: 26.11.2025

This Privacy Policy describes how 12transs.com collects, uses, and protects your personal information when you visit or use our website (the “Service”). By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

Personal Data: Information you voluntarily provide when using the site, for example: name, email address, telephone number, mailing address, and other contact details (e.g., when you register, fill forms, request a quote or contact us).
Usage Data: Data collected automatically when you visit our website. This may include your IP address, browser type and version, pages you visit, time and date of your visit, time spent on pages, device identifiers, and other diagnostic data.
Cookies and Tracking Data: We may use cookies and similar tracking technologies (e.g., beacons, scripts, local storage) to track activity on our Service and store certain information.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

Operating, maintaining, and improving our website and services.
Managing any requests, inquiries, or communications you submit via contact forms or other means.
Providing you with information, newsletters, updates, or marketing/promotional materials (only if you opt-in).
Monitoring and analyzing usage and trends to improve user experience.
Detecting and preventing fraud, abuse, or misuse of the Service.
Complying with legal obligations.

3. Legal Basis for Processing (for EU users / GDPR)

If you are located in the European Economic Area (EEA), we may process your personal data only if at least one of the following applies:

You have given your consent for one or more specific purposes.
Processing is necessary to perform a contract to which you are a party (e.g., to provide services you requested).
Processing is necessary for compliance with a legal obligation.
Processing is necessary to protect your or another person’s vital interests.
Processing is necessary for the purpose of legitimate interests pursued by us, provided such interests are not overridden by your rights and freedoms.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to collect information about your browsing behavior, remember your preferences, and provide a better experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the website may not function properly without cookies.

5. Data Sharing and Disclosure

We will not sell your personal information. We may share your data with third parties in the following circumstances:

Service Providers: We may share your data with third-party service providers who help us run or maintain the website, process payments, send emails/newsletters, or analyze usage data.
Legal Requirements: We may disclose your data if required by law — for example, in response to lawful requests by public authorities (e.g., courts, regulatory bodies).
Business Transfers: In the event of a merger, acquisition, or sale of our company (or its assets), your personal data may be transferred to the new entity, and that entity would become responsible for your data under this Privacy Policy.
Your Consent: We may share your information with other parties if you give us explicit permission to do so.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to; comply with legal obligations, resolve disputes, enforce our agreements, or as long as required by applicable law. Usage data may be retained for internal analysis and to improve our Service — for a shorter period, unless longer retention is needed.

7. Your Rights (For Users in the EU / EEA)

If you are located in the EU/EEA, you have certain rights under data protection law. These may include:

The right to access the personal data we hold about you.
The right to rectify or correct inaccurate or incomplete data.
The right to erasure (“right to be forgotten”) under certain circumstances.
The right to restrict or object to processing (in certain cases).
The right to data portability — to receive your data in a structured, machine-readable format or request transfer to another controller.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a data protection authority if you believe your rights are violated.

To exercise these rights, please contact us using the contact details below. Before taking action we may require you to verify your identity.

8. Security of Your Data

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure — we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not intended for individuals under [minimum age — e.g. 16] years old. We do not knowingly collect personal information from children under this age. If you believe we have collected data from a child under the allowed age, please contact us and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to check this page periodically to stay informed about any changes. Continued use of the Service after changes have been posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or wish to exercise your rights, you can contact us at:

Email: info@12transs.com
Address: Bolingbrook, IL